Shipping & Returns

Shipping & Handling

We send our parcels out using Royal Mail, First Class 'signed for' for which a signature is always required. If you are not at home during the day perhaps it would be more convenient for you to have your order delivered to another address where a signature can be obtained. Please choose 'Change Address' on the delivery information order screen of our checkout.

We apply a flat delivery fee of £4.50 for all orders within the UK; however, if your order is excessively heavy or bulky, we may contact you to request an additional contribution to postage. This fee applies only once to an order.

If any items are out of stock at the time you place your order, there will be no additional fee for posting them on at a later date.

If you are placing an order from outside the UK, please submit your order as normal and we will email you a quote for postage to your location. We will only process the order and charge your credit card once we have received your approval.

**Please note if you state that your parcel can be left unsigned for and unattended, this will be done so at your own risk.**

Delivery Schedule

We aim to deliver your order as soon as we can. We will try to send your order to you within 7 working days in the UK, and normally less. International orders are generally received within 14 days.

Returns Policy

We want you to be happy with your purchases. If you are not satisfied for any reason, simply return the goods to us within 14 days of receipt for a full refund. The goods must be in their original condition. Returns may either be made by post (at the buyer’s expense) or in person to our shop in Leek. We regret that postage can only be refunded if the item is faulty or damaged.

On receipt of your purchase it is essential that the items are thoroughly checked. Any breakages or missing items must be reported in writing to enquiries@periodfeatures.net  within 2 working days.

Reaching us

If you need to reach us you can use any of the following methods;

• email us directly on enquiries@periodfeatures.net,
• call us on 01538 372202
• fax us on 01538 384682
• write to us at Period Features, 17 Broad Street, Leek, Staffordshire ST13 5NR.